PICC Property and Casualty Insurance Dongying Municipal Branch, Shandong: Quality Service Earns Customer Praise

As the “Year of Comprehensive Improvement in Claims Service” campaign is underway, China People’s Property Insurance Co., Ltd. Dongying Branch (hereinafter referred to as “Dongying Branch”) remains customer-centric, providing professional, efficient, warm, and attentive service to continuously enhance the customer experience and earn high praise from clients.

Recently, Mr. Wang, a customer, submitted a commendation through the 95518 service hotline, fully recognizing the excellent service provided by the claims staff in handling personal injury cases. During the case process, the claims personnel strictly implemented full tracking services for personal injury cases, proactively engaged with the customer, patiently explained the claims procedures, and quickly advanced case mediation with solid professional skills, efficiently assisting the customer in completing related claims matters. In his commendation, Mr. Wang commented: “Good service attitude, fast processing speed,” expressing his recognition and satisfaction with PICC’s claims service in simple words.

Next, Dongying Branch will continue to deepen claims service reform, optimize the full-process management of personal injury cases, implement convenient services such as medical expense advances, and serve as a high-quality, efficient example of fulfilling the social responsibilities and mission of a state-owned financial enterprise.

【Source: Dazhong Net】